CUACA Blind Transfer

[rynard.coetzee]

Hi All

I have an issue on Attendant Console Advanced version 11 ,by default it is doing consult transfer from Console ,i want to change this to Direct/Blind Transfer. According to Cisco docs this can be achieved by changing a Registry entry on the client pc ,only problem is for the life of me i can not find this registry entry. It is supposed to be HKLM\Software\ARC Solutions but there is no ARC Solutions folder ,has anyone else come across this issue ? Also is this still the correct method for enabling blind transfers ?

Thanks

[Randall Sharrett · Accepted solution]

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/11_0_1/user_guide/eng/CUACA1101CUG_eng.pdf 

Go to Options / Preferences

There should be an option for Call Transfers and you can change it to "Perform blind transfer"

[rynard.coetzee]

Hi Randall

Thanks for the reply ,i actually was able to install it in my lab and found the answer by playing around in the settings.

[adamugale]

Hi Rynard,

Can you share your solution for this? Thank you