Auto-attendant sends calls to the designated operator's number (hitting 0 or dialing the individual's extension) straight to VM. I temporarily changed the operator to my extension (which works dialing through AA as did every other extension I checked) and it worked. The user was originally a local account on CUC. I renamed this account and changed the extension to a nonexistent number, and then imported the operator's account from CUCM (like the majority of the accounts are setup). The symptoms remained the same as if the problem is tied to that extension. Any thoughts/suggestions/next steps?
Can you have a look at this page under User>Edit User>and check the Transfer Calls to setting
|Edit Transfer Rule (Standard)||Search Users Edit User Basics (buncle) Transfer Rules Edit Transfer Rule (Standard)|