CUC Administration https interface cannot log in

[leam2]

Hello,

I can log in into:

- Cisco Prime License Manager - https://<cuc_ip>/elm-admin/
- Disaster Recovery System - https://<cuc_ip>/drf/
- Cisco Unified Operating System Administration - https://<cuc_ip>/cmplatform/

But I cannot log into:

- Cisco Unity Connection Administration - https://<cuc_ip>/cuadmin/
- Cisco Unity Connection Serviceability - https://<cuc_ip>/cuservice/
- Cisco Unified Serviceability - https://<cuc_ip>/ccmservice/

I get the message:
"Log on failed - Invalid User ID or Password"

CUC Administration - Log in failure

What's wrong?
What can I do to log into "CUC Administration" again?

Please help.
Best regards.

P.S. Note that I can access the CUC in command line with my usual password.

[leam2]

When I do:

admin:utils cuc reset password <username>
Enter password: <my_usual_pwd>
Re-enter password: <my_usual_pwd>

I get:

<username>
05/06/2019 14:49:19.853 : Update FAILED: code = 21, DUPLICATE CREDENTIAL

Please help. Thanks.

[leam2]

This fails too:

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

-------------------- utils reset_ui_administrator_password --------------------


Reset user interface password
2019-05-06 14:58:23,579 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Unable to set Passwd
2019-05-06 14:58:23,580 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: 05/06/2019 14:58:23.569 : Update FAILED: code = 21, DUPLICATE CREDENTIAL


Executed command unsuccessfully

Please help. Thanks.

[leam2]

I also tried the trick described at this address https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/os_administration/guide/8xcucosagx/8xcucosag020.html - paragraph "Resetting Administrator and Security Passwords":

CUC log in as pwrecovery

I re-entered both "Administrator password" and "Security password".

Unfortunately, I still cannot log into "Cisco Unity Connection Administration" Web interface.

Please help. Thanks.

[Mike_Brezicky · Accepted solution]

Update FAILED: code = 21, DUPLICATE CREDENTIAL
Are you attempting to enter the same or recent password? Chances are you are hitting the password policy. Try entering something completely new. I believe by default, Unity Connection stores 5 passwords in the credential history

The platform administrator account, which is what you reset with the password recovery tool is a different account than the application administrator.

[leam2]

Hello Mike,
Thank you for your answer.
You are right.

I changed my password (but I didn't really want to), now I can connect to "Cisco Unity Connection Administration" again.

Best regards.