Solved: Re: CUC call handler configuration

li007il89 · ‎08-29-2017

Hello!

Could you please help me with such configuration:

we want to configure call handler on CUC to recieve and record messages from clients, than we want configure CUC to make a call to engineer and play him clients record, also we have to have something like hunt group, CUC must choose engineer from list, make a call, if engineer isn't available, CUC choose another one... and then play the message to available engineer.

Could we configure such scenario on CUC?

Thanks a lot!

Jaime Valencia · ‎08-29-2017

No, CUC cannot pull any records and provide them to whoever receives the calls, nor can hunt thru several people for the transfer. What you need to buy is a contact center solution for your needs.

HTH

java

if this helps, please rate

View solution in original post

Jaime Valencia · ‎08-29-2017

No, CUC cannot pull any records and provide them to whoever receives the calls, nor can hunt thru several people for the transfer. What you need to buy is a contact center solution for your needs.

HTH

java

if this helps, please rate