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jameskuder
Beginner

CUC Errors when saving default search space

We are currently running Cisco Unity Connection version: 8.6.      

One of the IT staff states that he was trying to add a new partition to the default Search Space and when he went to save it, he gets the error of

"Internal error, try again." Where can I look to see what the issue is as it is not giving any information. I am not sure if he deleted something or not.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Jameskuder,

I would advise to ask the IT staff what search space name they are trying to create this error might be due to using a duplicate name.

View solution in original post

3 REPLIES 3
davrojas
Participant

Hello Jameskuder,

Run the following commands:

run cuc dbquery unitydirdb select s.alias from vw_subscriber s, vw_callhandlerprimary c where s.objectid=c.recipient_subscriberobjectid and s.partitionobjectid != c.partitionobjectid

run cuc dbquery unitydirdb select searchspaceobjectid,sortorder from tbl_searchspacemember

run cuc dbquery unitydirdb select * from tbl_SearchSpace

Post the output.



The "Default Search Space" is the one that we are getting errors on

admin:run cuc dbquery unitydirdb select s.alias from vw_subscriber s, vw_callhandlerprimary c where s.objectid=c.recipient_subscriberobjectid and s.partitionobjectid != c.partitionobjectid
ACE_File_Lock::ACE_File_Lock: Permission denied /dev/shm/CCM_GENstatusLock_0
No records found


admin:run cuc dbquery unitydirdb select searchspaceobjectid,sortorder from tbl_searchspacemember

searchspaceobjectid                   sortorder
------------------------------------  ---------
84066427-7c4a-46cc-88d4-b273cee89fb9  10
8b3758b3-31f8-44d0-a6a8-0e109cdac79d  1
dbc668b6-e265-4268-a25c-24447e4495aa  31
dbc668b6-e265-4268-a25c-24447e4495aa  1
dbc668b6-e265-4268-a25c-24447e4495aa  3
ebfc3a29-b82f-4ed6-a1fa-842b994858a3  1
3690c5bc-5089-4b03-814c-ed67087ddbe5  1
84066427-7c4a-46cc-88d4-b273cee89fb9  6
dbc668b6-e265-4268-a25c-24447e4495aa  32
34d66f82-d085-44d2-b007-19a45b658632  1
84066427-7c4a-46cc-88d4-b273cee89fb9  1
84066427-7c4a-46cc-88d4-b273cee89fb9  2
dbc668b6-e265-4268-a25c-24447e4495aa  27
740f4314-019d-4816-b046-afe8a208591a  1
dbc668b6-e265-4268-a25c-24447e4495aa  12
367882e6-4df7-46c3-bef9-79e615aafe7f  1
dbc668b6-e265-4268-a25c-24447e4495aa  8
84066427-7c4a-46cc-88d4-b273cee89fb9  13
dbc668b6-e265-4268-a25c-24447e4495aa  40
f1be0b65-dabc-420a-ab59-6ed076c21fbb  1
08445077-f2e2-49f3-ae96-95f1813caa19  1
84066427-7c4a-46cc-88d4-b273cee89fb9  3
84066427-7c4a-46cc-88d4-b273cee89fb9  4
dbc668b6-e265-4268-a25c-24447e4495aa  34
9a20a1c6-7aae-4ab5-b788-9808f8eb3176  1
dbc668b6-e265-4268-a25c-24447e4495aa  13
6d7d7fdc-8005-42f3-8494-bb7fd71dc9ce  1
84066427-7c4a-46cc-88d4-b273cee89fb9  1
dbc668b6-e265-4268-a25c-24447e4495aa  33
2cbacf96-dcd3-41de-bb34-3776d64f4d98  1
84066427-7c4a-46cc-88d4-b273cee89fb9  12
dbc668b6-e265-4268-a25c-24447e4495aa  37
9d0bcfb6-be04-4405-aeed-a66b531767fa  1
dbc668b6-e265-4268-a25c-24447e4495aa  2
38ed3770-f866-445a-a277-b2465a45e5d1  1
dbc668b6-e265-4268-a25c-24447e4495aa  7
6d560de7-68a0-4f50-8e4c-697e182d679c  1
dbc668b6-e265-4268-a25c-24447e4495aa  4
dbc668b6-e265-4268-a25c-24447e4495aa  5
f028534c-7860-441f-8817-739e76456ec0  1
a7766412-f2fb-4bf4-801a-cdfa0f2991ac  1
dbc668b6-e265-4268-a25c-24447e4495aa  15
802cf154-26e2-40c6-88df-aaedbea05706  1
84066427-7c4a-46cc-88d4-b273cee89fb9  15
dbc668b6-e265-4268-a25c-24447e4495aa  42
7302d3de-1f7e-4b1f-95f7-c2de33bbf4a9  1
84066427-7c4a-46cc-88d4-b273cee89fb9  5
dbc668b6-e265-4268-a25c-24447e4495aa  28
1c3a4178-a734-4f63-aaff-7e47c4e565d6  1
dbc668b6-e265-4268-a25c-24447e4495aa  9
756b7ab2-a98f-4507-9ad4-53a188bfe571  1
dbc668b6-e265-4268-a25c-24447e4495aa  19
a4622f4f-acd9-49e5-a4e7-2893b9281110  1
dbc668b6-e265-4268-a25c-24447e4495aa  11
be66fba6-2bbc-4e8c-9d7a-c6e1a061ee77  1
dbc668b6-e265-4268-a25c-24447e4495aa  21
7f5c9945-e4ac-4b50-bcec-c16ba7c7f1c2  1
84066427-7c4a-46cc-88d4-b273cee89fb9  9
dbc668b6-e265-4268-a25c-24447e4495aa  36
6a1e8761-28fa-4478-8991-7ffe1df8b008  1
84066427-7c4a-46cc-88d4-b273cee89fb9  8
dbc668b6-e265-4268-a25c-24447e4495aa  35
dbc668b6-e265-4268-a25c-24447e4495aa  43
963786bc-1d10-4816-bd9e-3310ccd75778  1
dbc668b6-e265-4268-a25c-24447e4495aa  6
84066427-7c4a-46cc-88d4-b273cee89fb9  1
c747a23c-2490-45a3-9535-b3ee438363d5  1
dbc668b6-e265-4268-a25c-24447e4495aa  29
148b8417-5dcc-4b54-b368-49d125ecca2c  1
84066427-7c4a-46cc-88d4-b273cee89fb9  7
dbc668b6-e265-4268-a25c-24447e4495aa  39
3a256df7-dba2-40d6-8f7e-37b678b364b2  1
dbc668b6-e265-4268-a25c-24447e4495aa  24
9ab8abe3-64fd-4f79-a718-d8caa35da687  1
dbc668b6-e265-4268-a25c-24447e4495aa  20
0d78723f-dcef-4a95-8471-9c31b3d37cf4  1
dbc668b6-e265-4268-a25c-24447e4495aa  18
a99c6336-1a20-41af-b607-ccfd752bd892  1
dbc668b6-e265-4268-a25c-24447e4495aa  26
56a56404-303a-4f87-beb1-ed23c55bc241  1
dbc668b6-e265-4268-a25c-24447e4495aa  22
a264709a-6daa-415a-bfa7-87aa6144cc83  1
dbc668b6-e265-4268-a25c-24447e4495aa  16
84066427-7c4a-46cc-88d4-b273cee89fb9  16
c25911a3-abe4-418a-8bc1-63d26599211c  1
dbc668b6-e265-4268-a25c-24447e4495aa  30
44df38eb-5f69-4bba-aa4d-a0db67e609c8  1
dbc668b6-e265-4268-a25c-24447e4495aa  14
84066427-7c4a-46cc-88d4-b273cee89fb9  14
dbc668b6-e265-4268-a25c-24447e4495aa  41
ed1d9362-de3d-4a98-9f34-f44f260e4ce0  1
c4f8d1dd-e367-4ea7-a083-17c94f20c71d  1
dbc668b6-e265-4268-a25c-24447e4495aa  25
714fd17e-1ffb-4178-88c5-27708a686706  1
dbc668b6-e265-4268-a25c-24447e4495aa  23
84066427-7c4a-46cc-88d4-b273cee89fb9  11
dbc668b6-e265-4268-a25c-24447e4495aa  38
f2810c9e-d69c-4afa-88ca-2d5070258561  1
dbc668b6-e265-4268-a25c-24447e4495aa  10
dbff1a79-eb54-4653-94b6-7c1605bc6831  1
4358325e-4f72-43d4-8a3a-88137e64f8c3  1
dbc668b6-e265-4268-a25c-24447e4495aa  17

admin:run cuc dbquery unitydirdb select * from tbl_SearchSpace

objectid                              name                                description                         locationobjectid                      timeownershipchanged
------------------------------------  ----------------------------------  ----------------------------------  ------------------------------------  -----------------------
84066427-7c4a-46cc-88d4-b273cee89fb9  hbitlcucp01 Search Space            Default Search Space                e33784f6-0d10-4c28-8327-7b00410589ac  2012-04-24 22:59:31.959
ebfc3a29-b82f-4ed6-a1fa-842b994858a3  Spokane River Search Space          Spokane River Search Space          e33784f6-0d10-4c28-8327-7b00410589ac  2012-08-08 02:36:24.47
9d0bcfb6-be04-4405-aeed-a66b531767fa  Bellevue Central Mortgage           Bellevue Central Mortgage           e33784f6-0d10-4c28-8327-7b00410589ac  2012-08-02 00:06:52.319
6d560de7-68a0-4f50-8e4c-697e182d679c  Bellevue Retail Search Space        Bellevue Retail Search Space        e33784f6-0d10-4c28-8327-7b00410589ac  2012-08-08 22:08:58.15
963786bc-1d10-4816-bd9e-3310ccd75778  Vancouver East Search Space         Vancouver East Search Space         e33784f6-0d10-4c28-8327-7b00410589ac  2012-08-09 02:39:51.039
f028534c-7860-441f-8817-739e76456ec0  Spokane Lending Search Space        Spokane Lending Search Space        e33784f6-0d10-4c28-8327-7b00410589ac  2012-08-21 19:10:32.097
38ed3770-f866-445a-a277-b2465a45e5d1  Marysville Search Space             Marysville Search Space             e33784f6-0d10-4c28-8327-7b00410589ac  2012-09-07 19:31:57.866
1c3a4178-a734-4f63-aaff-7e47c4e565d6  Federal Way Search Space            Federal Way Search Space            e33784f6-0d10-4c28-8327-7b00410589ac  2012-10-11 15:26:02.74
367882e6-4df7-46c3-bef9-79e615aafe7f  Queen Anne Search Space             Queen Anne Search Space             e33784f6-0d10-4c28-8327-7b00410589ac  2012-10-17 21:21:21.497
dbff1a79-eb54-4653-94b6-7c1605bc6831  Lynnwood East Search Space          Lynnwood East Search Space          e33784f6-0d10-4c28-8327-7b00410589ac  2012-12-13 15:52:29.773
9a20a1c6-7aae-4ab5-b788-9808f8eb3176  Lakewood Search Space               Lakewood Search Space               e33784f6-0d10-4c28-8327-7b00410589ac  2012-10-17 21:40:20.61
740f4314-019d-4816-b046-afe8a208591a  Fremont Search Space                Fremont Search Space                e33784f6-0d10-4c28-8327-7b00410589ac  2013-01-07 15:39:00.313
a4622f4f-acd9-49e5-a4e7-2893b9281110  Federal Way Funding                 Federal Way Funding                 e33784f6-0d10-4c28-8327-7b00410589ac  2013-01-24 00:59:57.478
44df38eb-5f69-4bba-aa4d-a0db67e609c8  Honolulu Mortgage                   Honolulu Mortgage                   e33784f6-0d10-4c28-8327-7b00410589ac  2013-02-14 23:18:37.239
a7766412-f2fb-4bf4-801a-cdfa0f2991ac  Kent Retail                         Kent Retail                         e33784f6-0d10-4c28-8327-7b00410589ac  2013-02-15 02:10:26.715
a264709a-6daa-415a-bfa7-87aa6144cc83  Pasadena Lending Center             Pasadena Lending Center             e33784f6-0d10-4c28-8327-7b00410589ac  2013-02-25 21:49:40.706
4358325e-4f72-43d4-8a3a-88137e64f8c3  Lake Oswego                                                             e33784f6-0d10-4c28-8327-7b00410589ac  2013-05-29 19:14:56.221
0d78723f-dcef-4a95-8471-9c31b3d37cf4  Capitol Hill                        Capitol Hill                        e33784f6-0d10-4c28-8327-7b00410589ac  2013-06-03 22:03:55.437
756b7ab2-a98f-4507-9ad4-53a188bfe571  Southcenter Retail Search Space     Southcenter Retail Search Space     e33784f6-0d10-4c28-8327-7b00410589ac  2013-07-19 19:07:21.194
9ab8abe3-64fd-4f79-a718-d8caa35da687  Pearl City Search Space             Pearl City Search Space             e33784f6-0d10-4c28-8327-7b00410589ac  2013-03-20 00:33:28.647
be66fba6-2bbc-4e8c-9d7a-c6e1a061ee77  Napa Search Space                   Napa Search Space                   e33784f6-0d10-4c28-8327-7b00410589ac  2013-08-26 19:24:25.122
56a56404-303a-4f87-beb1-ed23c55bc241  Hilo Search Space                   Hilo Search Space                   e33784f6-0d10-4c28-8327-7b00410589ac  2013-08-23 00:41:35.95
3a256df7-dba2-40d6-8f7e-37b678b364b2  Sonoma Search Space                                                     e33784f6-0d10-4c28-8327-7b00410589ac  2013-09-04 15:40:56.22
714fd17e-1ffb-4178-88c5-27708a686706  Fairfield Search Space              Fairfield Search Space              e33784f6-0d10-4c28-8327-7b00410589ac  2013-08-29 02:57:02.355
c4f8d1dd-e367-4ea7-a083-17c94f20c71d  Mountlake Terrace  Retail           Mountlake Terrace  Retail           e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-01 00:03:29.148
a99c6336-1a20-41af-b607-ccfd752bd892  Mountlake Terrace  Mortgage         Mountlake Terrace  Mortgage         e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-01 00:04:03.611
6d7d7fdc-8005-42f3-8494-bb7fd71dc9ce  Everett Retail Search Space         Everett Retail Search Space         e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-04 03:50:15.77
34d66f82-d085-44d2-b007-19a45b658632  Salem Lending Search Space          Salem Lending Search Space          e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-20 22:37:12.397
7302d3de-1f7e-4b1f-95f7-c2de33bbf4a9  Portland_Lending                                                        e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-29 21:37:03.491
08445077-f2e2-49f3-ae96-95f1813caa19  Bainbridge Island                   Bainbridge Island                   e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-07 03:32:42.584
c747a23c-2490-45a3-9535-b3ee438363d5  Everett Lending Search Space        Everett Lending Search Space        e33784f6-0d10-4c28-8327-7b00410589ac  2013-10-04 03:51:13.989
148b8417-5dcc-4b54-b368-49d125ecca2c  Clackamas Search Space              Clackamas Search Space              e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-12 22:25:23.081
3690c5bc-5089-4b03-814c-ed67087ddbe5  Kirkland                            Kirkland Mortgage                   e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-07 17:03:18.793
6a1e8761-28fa-4478-8991-7ffe1df8b008  San Diego Search Space              San Diego Search Space              e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-13 19:30:06.983
8b3758b3-31f8-44d0-a6a8-0e109cdac79d  Eugene Lending                      Eugene Lending Search Space         e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-25 18:31:09.755
7f5c9945-e4ac-4b50-bcec-c16ba7c7f1c2  Vancouver Temp                      Vancouver Temp Lending              e33784f6-0d10-4c28-8327-7b00410589ac  2013-12-11 01:22:20.621
2cbacf96-dcd3-41de-bb34-3776d64f4d98  Seattle Retail                      Seattle Retail Search Space         e33784f6-0d10-4c28-8327-7b00410589ac  2013-11-25 18:33:02.679
f2810c9e-d69c-4afa-88ca-2d5070258561  Southcenter Mortgage Search Space   Southcenter Mortgage Search Space   e33784f6-0d10-4c28-8327-7b00410589ac  2014-01-15 20:20:35.022
f1be0b65-dabc-420a-ab59-6ed076c21fbb  San Diego Rio Search Space          San Diego Rio Search Space          e33784f6-0d10-4c28-8327-7b00410589ac  2014-01-18 21:12:46.88
ed1d9362-de3d-4a98-9f34-f44f260e4ce0  Kahaului Search Space               Kahaului Search Space               e33784f6-0d10-4c28-8327-7b00410589ac  2014-01-28 15:47:10.097
802cf154-26e2-40c6-88df-aaedbea05706  Kennewick Search Space              Kennewick Quinalt Search Space      e33784f6-0d10-4c28-8327-7b00410589ac  2014-01-28 18:02:09.343
dbc668b6-e265-4268-a25c-24447e4495aa  hbitlcucp_01 Search Space           hbitlcucp_01 Search Space           e33784f6-0d10-4c28-8327-7b00410589ac  2014-02-05 23:17:39.013
c25911a3-abe4-418a-8bc1-63d26599211c  San Francisco Lending Search Space  San Francisco Lending Search Space  e33784f6-0d10-4c28-8327-7b00410589ac  2014-01-30 19:36:39.885

Hi Jameskuder,

I would advise to ask the IT staff what search space name they are trying to create this error might be due to using a duplicate name.

View solution in original post

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