05-22-2012 08:32 AM - edited 03-19-2019 04:57 AM
I have a customer with a new deployment of Unity Connection 8.6.2. Said customer is attempting to import users from LDAP. Syncronization with LDAP (Active Directory) is enabled on the LDAP Setup page, the LDAP directory configuration is complete and the DirSync service is activated and started. From the dirsync logs we see that users are being synchronized from AD and a sql query (of the endusers table) from teh CUC CLI shows data in the database. However when we go to the import users page, and search for users (userID, Lastname, etc) fails to retrieve any users.
Any suggestions? I saw in another posting (and vaguely recall from a previous engagement) that users cannot be impoorted if they do not already exist/have an extension assigned in CUCM but does this apply to the search for users to import or to teh importation of users?
Any recommendation where to look for more information? The count of rows in the enduser table after the DirSync was 66250.
Regards and Thanks in Advance,
....rich
Richard Rowe
Network Consulting Engineer
05-22-2012 08:44 AM
Do you have any filters defined by any chance?
Are the users already defined in UCON with the same alias?
Chris
05-22-2012 09:41 AM
There was initially a filter applied on the directory config. That was when we had 66k+ entries in the enduser table. There were no users in CUC other than the default users created by installation. I believe we have removed the filter and started another manual sync but I don't have the latest result.
What impact does the filter have other than limiting the entities that are pulled from AD?
In the import users search we have tried searching for specific users (whom we verified in the endusers table) and also selecting find with blank search criteria in order to list all users as you would in UCM.
....rich
05-22-2012 10:14 AM
Hi Rich,
You may be hitting this, as you nicely noted
Note
Cisco Unified Communications Manager users must have a Primary Extension defined or they do not appear on the Users > Import Users page in Cisco Unity Connection Administration.
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
05-22-2012 10:33 AM
ya... the official docs include that caveat when importing users from UCM but its not clear anywhere whether the restriction applies to users imported/synched from LDAP. I have the custmer retesting it...
...rich
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: