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CUC MWI issue

cristobal.priego
Level 1
Level 1

‎09-01-2011 10:35 AM - last edited on ‎03-25-2019 09:42 PM by Community Manager

hello we have unity connection 8.0.2 integrated with ucm 8.5.1

we have a sip integration betwen uc and ucm

today users are reporting that the MWI light is on, even though there are no VMs

MWI synchronization didn't work

it is affecting most of the users

1 person had this problem
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Atul Khanna
Cisco Employee
Cisco Employee

‎09-01-2011 05:29 PM

Hi,

Restart the notifier services once during off hours, otherwise go ahead and open a TAC case. We might have to look into the traces to check.

-Atul

Please rate, if this helps!!

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