CUC Subscriber Install Issue

[K L]

I’m running into an issue installing the secondary/subscriber Unity Connection (CUC) server at a client. It keeps on failing the validation and not allowing me to continue:

I have removed and re-setup the server on the Primary/Publisher CUC using both hostname and IP address 3 times now to no avail. I can ping the server being installed from the Publisher/Primary without issue. Other Pub/Sub servers between the subnets installed without issue.

Does anyone have any thoughts on what I could try next? Has anyone seen this before?

Any help much appreciated!

[Manish Gogna]

Hi,

Can you check if NTP sync is working correctly between Pub and NTP server.

Manish

[Rob Huffman]

Hi there,

+5 to my friend Manish for his good tips!

It sounds like this bug;

CUCM/CUC: Subscriber installation: Indicate Security P/W mismatch error

CSCur18862

Symptom:
Subscriber installation does not indicate Security Password mismatch.

Error on Screen: 
Configuration validation with cucpub (x.x.x.x) failed. 

This node is not found in cuc10's server configuration. 

- Is cucpub entered correctly? 
- Is cucpub the correct first node for this node? 

Other details like Hostname/IP Address of Publisher are entered correctly. This error is misleading.

Conditions:
Seen on all versions of Unity Connection and CUCM

Workaround:
N/A

Last Modified:

Mar 19,2015

Status:

Open

Severity:

6 Enhancement

Product:

Cisco Unified Communications System

Support Cases:

1

Cheers!

Rob 

Known Affected Releases:

(1)

10.5(1.10000.7)

[Velin Tsekov]

Guys, we need to add the Sub into the cluster page on the Pub before we start the installation of the sub, right?

[Rob Huffman]

Hi Velin,

That is most correct my friend!

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg010.html#pgfId-1428513

Cheers!

Rob

[Velin Tsekov]

Thanks, Rob! I'm hitting the same bug described in the first post. I will try it again tomorrow with the workaround described here. Any other suggestion?

[mukchand]

Hi,

I am installing CUC 11.0 Subscriber and i have done all the pre-configuration in CUC Publisher like i have added subscriber details in cluster and activated all the services in serviceability page and also  restarted the server.

But i am getting this "critical error". Here i have uploaded image of cucm but i am facing this now for cuc.

[Rajan]

Guess you are hitting this:

https://supportforums.cisco.com/discussion/12879341/installation-cuc-110120000-2-failed

HTH

Rajan

Pls rate all useful posts

[Rob Huffman]

Hi there,

In addition to the good tips from my friend Manish (+5), it sounds very much like you are hitting this bug;

CUCM/CUC: Subscriber installation: Indicate Security P/W mismatch error

CSCur18862

Symptom:
Subscriber installation does not indicate Security Password mismatch.

Error on Screen: 
Configuration validation with cucpub (x.x.x.x) failed. 

This node is not found in cuc10's server configuration. 

- Is cucpub entered correctly? 
- Is cucpub the correct first node for this node? 

Other details like Hostname/IP Address of Publisher are entered correctly. This error is misleading.

Conditions:
Seen on all versions of Unity Connection and CUCM

Workaround:
N/A

Cheers!

Rob 

[K L]

I've triple checked this during my first install attempt. I posted a reply on this but all I did was restart the install and it worked.

[K L · Accepted solution]

I ended up using the "Back" button on all the install screens till it allowed me to shut down the guest. Then I powered the VM back on and restarted the install once again and worked the second time around. Nothing was changed. Very odd.

Thank you all for your suggestions!

[ev1205]

Thanks koziollz

I had the SAME problem with Unity ver 11 , and I followed your recommendation.

I can not believe it.

Best regards !!!

Enrique

[Konstantopoulos Konstantinos]

Same here. CUC subscriber installation 11.5.1.11900-26. I've checked everything after going all the way back power down and then power up again everything worked fine!!!

[Gerardo Fajardo Perez]

Same thing with CCX Sub and work fine after VM back again!

[Matthew Miktus]

11.5.1.11900-26 - same condition

SUB1 went in fine.

SUB2 required this process.

Backed out, bounced the VM, let it continue and all was well.