We have a deployment of about 100 CUCIlync users that are having a problem when they select a contact from Lync and attempt to dial the number it adds a +1 to the call. These are internal calls and should be dialed exactly as listed in the AD GAL without prefixing the +1
From what I see there is no way to dial with edit, or change the number listed prior to calling so obviously the call fails.
Has anyone else ran into this problem? I assume it is a simple fix for a very annoying issue!
I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handle...
(view in My Videos)
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo...
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
Customer received error in the morning that they could not record sessions because the storage was full. After they deleted approximately 40 recordings, and tried to record again in the afternoon - they still received the error: Webex Recorder...