First time I installed cucilync, I have a problem with the desk phone he is grayed out and I can not us him. Softphone mode is working well, I did already check the CTI groups also that the CTI is allowed on the device and device profile, everything looks good, what could be still the problem and how can I do a further troubleshooting ?
Check for user/device/DN associations, they all need to be configured properly
if this helps, please rate
I did check it, but I could not find a fault, tere is another thing when the desk phone is on a call then I see it in Lync, so there is a link.
Are there other things to check ?