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pbogaerts
Beginner

Cucilync and desk phone not working

Hello,

First time I installed cucilync, I have a problem with the desk phone he is grayed out and I can not us him. Softphone mode is working well, I did already check the CTI groups also that the CTI is allowed on the device and device profile, everything looks good, what could be still the problem and how can I do a further troubleshooting ?

Thanks.

5 REPLIES 5
Jaime Valencia
Hall of Fame Cisco Employee

Check for user/device/DN associations, they all need to be configured properly

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Hello Java,

I did check it, but I could not find a fault, tere is another thing when the desk phone is on a call then I see it in Lync, so there is a link.

Are there other things to check ?

Thanks,

Peter

Hi... Assign standard CTI control  for all device role to the  end user..

Please let me know if its help .

Thanks all for the replies, but I found the solution in the registry keys, Some of them were not proper configured

could you please specify what exactly you were doing to solve the problem?

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