10-27-2010 05:52 PM - edited 03-19-2019 01:49 AM
Platform: Win 7x64 client with OCS 2007 R2, connecting to CUCM 7.1.3 with CUCIMOC 8.0.785 client.
After installation it looks like I can log in cleanly with my windows credentials. However, I do get an error in the Server Status window, as attached. Not too sure where to go from here, as the Registry settings for HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData are correct as far as I can tell. Using LDAP servers listed via nslookup, ccmicpserver, ctiserver and tftpserver entries all point to the CUCM and its failover, LDAP_UserLogonDomain is correct as well.
Any ideas? I've got nothing so far that seems to help after a bit of searching about.
10-27-2010 08:18 PM
This can get a little tricky. Posting a copy of this registry hive would be helpful to get a second pair of eyes on it. A few things to check off the top of my head:
10-28-2010 10:59 AM
Result:
So, I've added this data and now I'm starting to get login errors. Next step is to add the ContactService key and see what I get.
Result: added. Current error is "A phone initialization error has occurred. Failed to get configuration." Going to look at either registry entries to hard-code the login information, or other configuration issues related to the error. I think it was the port definition in the LDAP_Server_1 entries that got me past the current hurdle.
11-01-2010 11:46 AM
Does anyone have an idea for the new problem?
CUCIMOC loads, but after a manual login (it does cache the ID and password, at least), it gives an error of "A phone initialization occurred. Failed to get configuration." I've got the option to sign in again, but that's about it as far as interface options go. I've loaded up all the expected registry values I'm aware of, and I know if I change the ID and password it shoots back a failed/bad password error -- so it's authenticating, at least.
Ideas? I'm not seeing much when I hunt for the error elsewhere.
11-01-2010 03:32 PM
An error I'm seeing in the core.log is as follows, and looks like it might be the source of the problem:
2010-11-01 15:14:50,608 INFO [provider-runner] [com.cisco.uc.core.sm.StateMachine] [StateMachine.logTransition(301)] - [ STARTING] -> PROVIDER_START_FAILURE -> [ INIT] : class com.cisco.uc.core.broker.phone.StartSoftPhoneFailureHandler
2010-11-01 15:14:50,609 ERROR [ws-pool-thread-2] [PhoneService] [PhoneServiceImpl.initialize(1012)] - Problem initializing the Phone service. Server(s) unavailable
com.cisco.uc.core.common.exceptions.config.FailedToGetConfigurationCoreException: Server(s) unavailable
at com.cisco.uc.core.broker.config.CUCMConfigSubService.fetchPhoneConfig(CUCMConfigSubService.java:531)
at com.cisco.uc.core.broker.config.ConfigServiceCoreImpl.fetchPhoneConfig(ConfigServiceCoreImpl.java:1043)
at com.cisco.uc.core.broker.phone.StartSoftPhoneHandler.handleEvent(StartSoftPhoneHandler.java:61)
at com.cisco.uc.core.sm.StateMachine.runEvent(StateMachine.java:279)
at com.cisco.uc.core.sm.StateMachine.runEvent(StateMachine.java:239)
at com.cisco.uc.core.provider.manager.ProviderController$ProviderRunner.run(ProviderController.java:336)
For reference, of course.
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