Cucimoc not working with transfer to remote destination
It seams that Cucimoc cant transfer a conversation to its own remote destination. Anyone else haven seen that problem:
It works from the same users physical phone without any problems. The other way round it works ok, that means if the call is taken on the mobile phone, and one do a hang up, you can continue the conversation on the Cucimoc phone.
This one is easily missed - but luckily easily solved too.
So yes you've configured the user to have access to "mobility", but you need to associate the phone with that user's mobility settings. Within the CSF "phone" you have two fields called "owner user ID" and "mobility user ID".
Make sure they're both set to the user's name and you'll have access to remote destinations.
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