CUCM 10.5 CDR - qos fields

[Arun Kalpathi Ganapathi]

I am presently in a CUCM 10.5 cluster .  My CDR - QOS related fields like latency, jitter, packet loss are all seen as null..
I went to the system > scheduler >CDR load and unchecked the Load CDR only check box and saved yet I dont see the values load up .

Even after the analysis & reporting scheduler restarted.

Has someone faced & resolved this issue ? Kindly Help

[Manish Gogna]

Hi Arun,

Can you check if the clusterwide parameter "Call Diagnostics Enabled" is set to True. Ony if it is set to true the qos info or cmr will be generated.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/8_0_2/car/CAR/caranrpt.html

Manish

[Arun Kalpathi Ganapathi]

Hi Manish,

Thanks for the response

Yes i checked the Call Diagnostics enabled flag is set as 'Enabled regardless of CDR enabled Flag' . so i would assume it is enabled  making no difference here.

Regards,

Arun

[Manish Gogna]

Hi Arun, Is the cmr data not being loaded for all calls ( internal or external )? If that's the case and the parameter is already enabled then i would suggest a restart of callmanager service on the nodes to which the phones are registered.

Manish