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Phig Newton
Beginner

CUCM 10.6, Last day to renew has passed, where is my License end date?

I'm in CUCM 10.6.  Cisco's last date to renew was last year in 2021. I want to upgrade to maybe 12 or 14 before my support coverage ends. 

 

How can I find out when my support contract ends?  I've looked through CUCM and PLM.  It must be in here somewhere.  Or where and how to I find it on Cisco.com?  I'd rather find it in PLM or CUCM if it's in there.

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Roger Kallberg
VIP Mentor

You'll not find that information in either CM or PLM. Cisco has a service named Cisco Device Coverage Checker where you can check device coverage or you can use CCW-R to check your contracts.



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Nithin Eluvathingal
VIP Mentor

CUCM and PLM doesn't provide the contract expiry details.

 

IF you have details regarding your order use  CCW-R and you can get the Expiry details.

 

https://ccrc.cisco.com/ccwr/?code=PerBuTRMRrNsqii-f8mhOfJQfAMWRLMLDRgAAADM

 

Other option will be to Open a licensing tac case. ask them if they can upgrade your license 12 or not. If you have valid support they will provide you upgrade licenses if not  Perpetual  Licenses has reached EOS, in that case you need to  procure flex Licenses.

 



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2 REPLIES 2
Roger Kallberg
VIP Mentor

You'll not find that information in either CM or PLM. Cisco has a service named Cisco Device Coverage Checker where you can check device coverage or you can use CCW-R to check your contracts.



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Nithin Eluvathingal
VIP Mentor

CUCM and PLM doesn't provide the contract expiry details.

 

IF you have details regarding your order use  CCW-R and you can get the Expiry details.

 

https://ccrc.cisco.com/ccwr/?code=PerBuTRMRrNsqii-f8mhOfJQfAMWRLMLDRgAAADM

 

Other option will be to Open a licensing tac case. ask them if they can upgrade your license 12 or not. If you have valid support they will provide you upgrade licenses if not  Perpetual  Licenses has reached EOS, in that case you need to  procure flex Licenses.

 



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