CUCM 12.5 Cannot Add application user

[dawahlert]

Hello, I am running into a strange issue on CUCM 12.5 when trying to add an application user.  I keep getting a 3808 error Invalid Credential Information.  Please check the log file.  This is a fresh install and everything has been working fine until today when I tried to add a user.  I attempted to decipher the log files which seemed to point to the Tomcat service so I tried restarting that and nothing, same error.  Has anyone ran into this?  Could this be a possible bug?  The exact version is 12.5.1.12900-115.  I do currently have 14 Application users so this was working.  Not sure what happened and a quick Google search isn't giving me anything.

Thanks!

[Jaime Valencia · Accepted solution]

Error: [3808] Invalid credential information when saving application user in CUCM

CSCvp58423

[dawahlert]

Hi Jaime,

I tried running this command directly from the cli and it tells me executed command unsuccessfully.  I also tried with run in front of the update credentialpolicydefault set credentials=NULL where credentials='NULL' same deal.  Is this done from the cli or what am I doing wrong?

Thanks,

Debbie

[Jaime Valencia · Accepted solution]

Yes, it's from CLI, if that doesn't work, open a TAC for further assistance.

[adam.curry.eqat@statefarm.com]

I just had this exact problem today and I worked with TAC.  To get this to take, they had to login to root and edit the DB there.  

[Anthony Holloway]

I was having this same problem in devnetsandbox.cisco.com's UCCX 12.5 sandbox.  The SQL command in the defect from this thread did not work (nor did it match my issue).  I was able to solve the issue by simply setting a default password for application users here in CUCM: User Management > User Settings > Credential Policy Defaults > Default Credential Policy for Application User Password > Change Credential AND Confirm Credential.