Hello, I am running into a strange issue on CUCM 12.5 when trying to add an application user. I keep getting a 3808 error Invalid Credential Information. Please check the log file. This is a fresh install and everything has been working fine until today when I tried to add a user. I attempted to decipher the log files which seemed to point to the Tomcat service so I tried restarting that and nothing, same error. Has anyone ran into this? Could this be a possible bug? The exact version is 18.104.22.16800-115. I do currently have 14 Application users so this was working. Not sure what happened and a quick Google search isn't giving me anything.
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I tried running this command directly from the cli and it tells me executed command unsuccessfully. I also tried with run in front of the update credentialpolicydefault set credentials=NULL where credentials='NULL' same deal. Is this done from the cli or what am I doing wrong?
I just had this exact problem today and I worked with TAC. To get this to take, they had to login to root and edit the DB there.
I was having this same problem in devnetsandbox.cisco.com's UCCX 12.5 sandbox. The SQL command in the defect from this thread did not work (nor did it match my issue). I was able to solve the issue by simply setting a default password for application users here in CUCM: User Management > User Settings > Credential Policy Defaults > Default Credential Policy for Application User Password > Change Credential AND Confirm Credential.