We've had two instances in the past few months (out of roughly 600 users) where their "Permission Information" group will just drop (disappear). Attempting to rule out tech error in the meantime; like someone didn't accidentally delete it.
We only realize it when a user complains that their Jabber Client won't connect to their Phone Services. We check the End User information and notice that their group has dropped, so they have no role permissions which generally has the CTI controls. (Normal seen below)
The only non bug reason I could think this would happen would be overlapping directory sync. If you set up a separate one for groups or something but didn’t filter users, that would also sync over the top of your users with that feature group template applied.
I *think* they will update their properties like that when the new sync relationship picks them up. I know user rank will change this way.
Thanks for the reply Adam -- We only have one Directory Sync, but I'm wondering if it might be multiple admins doing a Directory Sync within a short time-span. I believe some of our techs manually fire one off when they're setting up new Employees, and they might be doing them at the same time.
That group is the default for our lone directory sync.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
To participate in this event, please use the button to ask your questions
This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...