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Beginner

CUCM 7 CAR Manager reporting on department no reportees listed

Hey Guys,

Hopeing you can help me with this question as I have been looking through the CAR administrative guide and have had no luck so far.

When I log into CAR with a manager and then go into Bills-> department the only person in the list of reportees is the manager himself.

I was expecting that I would see all the users that report to this manager.

When I check off all reportees and do the report I do see all the other users.

Is this a bug or I don't understand what this list is suppose to be?

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Engager

Re: CUCM 7 CAR Manager reporting on department no reportees list

I'm assuming you have configured the "manager" field in CUCM > User Management > End Users?

If that has been done, the report should work.  The user interface is not very intuitive.  You'll have to press "Down" button to see your direct reports.  Use "Up" and "Down" button to move up and down in the report chain.  Otherwise, the only reportee you see is yourself.

Michael

http://htluo.blogspot.com

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Engager

Re: CUCM 7 CAR Manager reporting on department no reportees list

I'm assuming you have configured the "manager" field in CUCM > User Management > End Users?

If that has been done, the report should work.  The user interface is not very intuitive.  You'll have to press "Down" button to see your direct reports.  Use "Up" and "Down" button to move up and down in the report chain.  Otherwise, the only reportee you see is yourself.

Michael

http://htluo.blogspot.com

View solution in original post

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Beginner

Re: CUCM 7 CAR Manager reporting on department no reportees list

Thank you very much Michael this is exactly what I needed to know.

I never thought to use the up / down buttons since I only saw myself in the box.

Thanks again.

Bryan