CUCM 8.5.1 to 8.6.2 Upgrade Software Version license is missing.

[BrianChernish]

We upgraded a demo system which was running CUCM 8.5 to Version 8.6.2 as a dry run before installing our actual 8.6.2 servers and we can no longer register phones.  The GUI tells us " Software Version license is missing. Service will not start. Please upload SW Feature license file.       

The Licence Unit Report shows 150 Units Authorized and 26 in use for the Phone License Feature -  Status shows Demo. It also shows 3 Units Authorized and 1 in use for the CCM Node License Feature - Status also shows "Demo".  The Software License Version has no SW Version info and its status shows "MISSING".

We would sure like to be comfortable with the process before diving in head first.

Anyone have any ideas?

Thanks,

Brian

[Rob Huffman · Accepted solution]

Hi Brian,

It looks like you may be hitting this bug;

CSCtr77210 - Feature demo-license is removed after minor upgrade to 8.6

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Description

Symptom:When doing a minor upgrade to CUCM 8.6 the demo license still works, however the feature demo-license does not work anymore. It shows as "Missing".Conditions:Minor upgrade to CUCM 8.6Workaround:

Request new demo licenses

Details

First Found in:

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Status:

Open

Last Modified:

Apr 02,2012

Known Affected Versions:

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Fixed in:

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Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

4 - minor

Cheers!

Rob

"Everything is broken" - Bob Dylan