Can someone please tell me what the alternative is now that the Call Connector for Microsoft CRM has been EOL? I have a customer looking to integrate a new 8.5/6 deployment with Microsoft CRM 11, and I am trying to figure out the best and least expensive way to accomplish that. Are there 3rd party alternatives that do not require UCCX, or is UCCX now required?
I'm not aware of 3rd party integration solutions that talk to JTAPI on UCM. All 3rd party solutions that I am aware of (like one offered by Cisco Developer Network partner AMC Technology), are contact center agent solutions and integrate through CCX,offering much more functionality, including full agent state management and call control via the Microsoft CRM user interface, so that an agent can use the CRM app as his only desktop, without the need for a Cisco Agent Desktop.
Table of Contents:
1. Reference URLs
2. Type of Certificates
3. Regenerate certificates that have no CTL/ITL impact [no phone impact]
4. Regenerate certificates that have CTL/ITL impact [medium phone impact]
5. Step to delete expired certif...
I have been using the recent release of the WebEx Desktop App (39.9) which has Wireless Sharing feature. Prior to this, we were using the proximity application for sharing, where we can find the performance logs on the %temp% folder of the client machine....
Cisco Recommends Dual NIC deployment for Expressways. But single NIC deployment can be achieved. Points to be noted for single NIC: > Firewall must support NAT Reflection, if not then you can use dual NATing to achieve NAT reflection on unsup...
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