CUCM 9.1 Call Recording for analogue devices

[tech]

Hi,

We are designing a CUCM 9.1 solution where Active Call Recording for analogue devices feature is required.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0100110.html

According the feautre list support it seems that is supported by the old ata 186 but not by the ata 187.

Then, how could we achieve this on a new deployment? Has anyone had the chance to deal with this?

Many thanks in advance. Thank you very much,

Francesc

[Jonathan Schulenberg]

This is a weak spot in the native Cisco solution portfolio. I'll try to give one option but hopefully others will chime in with something more clever.

The MediaSense product can record trunk-side from Cisco CUBE which allows for device-agnostic recording; however, that only works if you're not concerned about internal calls to/from the analog phones (i.e. just to/from the PSTN). Getting the last part seems to require old fashioned SPAN recording to a capture server of a third party. This can get dicey though because most of the third-party recording vendors manually decipher the SCCP packets to figure out the calling/called party information. Be sure to ask them whether SCCP- or MGCP-controlled gateways are supported.

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