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mrochac
Beginner

CUCM auto attendant - how to upload WAV file from re-recorded prompts

Hello all - can anyone shed some light of where in CUCM i can upload WAV file for our phone system - we are making some change to call flow and i have the recorded options ready but (from a lack of hands on knowldge) i can seem to locate where i do this.

Also, i did some research on Hunt list, hunt pilot and line group but i am having a hard time grasping, just curious of how the call flow works and how the hunt list, hunt pilot and line group all come together - thanks.

Ver;

Cisco Unified CM Administration

System version: 9.1.1.20000-5

VMware Installation: 2 vCPU Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz, disk 1: 80Gbytes, 4096Mbytes RAM
1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

My best guess is that you're looking for Media Resources  -> Announcement

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmsys/CUCM_BK_C5565591_00_cucm-system-guide-91/CUCM_BK_C5565591_00_cucm-system-guide-91_chapter_010000.html#CUCM_RF_LA83A52D_00

In short, you create line group(s), you assign them to hunt list(s), you assign them to hunt pilot(s).

I suggest you reach out to your system administrator for this tasks.

HTH

java

if this helps, please rate

View solution in original post

1 REPLY 1
Jaime Valencia
Hall of Fame Cisco Employee

My best guess is that you're looking for Media Resources  -> Announcement

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmsys/CUCM_BK_C5565591_00_cucm-system-guide-91/CUCM_BK_C5565591_00_cucm-system-guide-91_chapter_010000.html#CUCM_RF_LA83A52D_00

In short, you create line group(s), you assign them to hunt list(s), you assign them to hunt pilot(s).

I suggest you reach out to your system administrator for this tasks.

HTH

java

if this helps, please rate

View solution in original post

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