CUCM Call Center : Unable to login

[Dmitry Kishkin]

Hi all. One user in organozation can't login to call Center with agent.

When user try  connect to call center . Agent display  Connecting CTI Server, and than write Unable to log in.

This is new user , other old users can work. I add association phone  to new user,  cheks ICD and CTI box in configuratioun.

Then in Call Center , i assign resourxe group. But now work. Why.

In logs 

16:43:11 02/28/2013 INFO   FastCall  FC0181  FastCall Starting Up

16:43:34 02/28/2013 INFO   FastCall  FC0365  License verified

16:43:34 02/28/2013 INFO   FastCall  EI0095 Enterprise connected

16:43:35 02/28/2013 INFO   FCCTI_1000  CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release

16:43:37 02/28/2013 INFO   PhoneDev  PD2528 CTI Server Login: Open new session to CTI server confirmed

16:43:37 02/28/2013 INFO   PhoneDev  PD1233540 CTIServerLogin: Requesting Device Monitor

16:43:39 02/28/2013 INFO   PhoneDev  PD2576 CTIServerLogin: Device monitor confirmed

16:43:39 02/28/2013 INFO   PhoneDev  PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]

16:43:39 02/28/2013 INFO   PhoneDev  PD2716 ICDServerLogin: Open new session to  ICD Server confirmed

16:43:39 02/28/2013 INFO   ASL10013  Set agent state call failed (270).

16:43:39 02/28/2013 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in

16:43:39 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Remove provider observer.

16:43:39 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Provider Shutdown.

16:43:44 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:43:59 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:43:59 02/28/2013 INFO   FastCall  FC0393  Releasing license...

16:43:59 02/28/2013 INFO   FastCall  FC0422  FastCall Shutting Down

16:43:59 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:44:09 02/28/2013 INFO   FChooker  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   PhoneDev  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   FastCall  VERSION:[Release 4.5.6.2] [SMR(2)]  PLATFORM:[XP Service Pack 3]

16:44:09 02/28/2013 INFO   FastCall  FC0181  FastCall Starting Up

16:44:30 02/28/2013 INFO   FastCall  FC0365  License verified

16:44:30 02/28/2013 INFO   FastCall  EI0095 Enterprise connected

16:44:31 02/28/2013 INFO   FCCTI_1000  CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release

16:44:32 02/28/2013 INFO   PhoneDev  PD2528 CTI Server Login: Open new session to CTI server confirmed

16:44:32 02/28/2013 INFO   PhoneDev  PD1233540 CTIServerLogin: Requesting Device Monitor

16:44:34 02/28/2013 INFO   PhoneDev  PD2576 CTIServerLogin: Device monitor confirmed

16:44:34 02/28/2013 INFO   PhoneDev  PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]

16:44:34 02/28/2013 INFO   PhoneDev  PD2716 ICDServerLogin: Open new session to  ICD Server confirmed

16:44:34 02/28/2013 INFO   ASL10013  Set agent state call failed (270).

16:44:34 02/28/2013 MAJOR  PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in

16:44:34 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Remove provider observer.

16:44:35 02/28/2013 INFO   FCCTI_1000  splkJtapiobj:StopProvider: Provider Shutdown.

16:44:40 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:45:47 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

16:45:48 02/28/2013 INFO   FastCall  FC0393  Releasing license...

16:45:48 02/28/2013 INFO   FastCall  FC0422  FastCall Shutting Down

16:45:48 02/28/2013 INFO   PhoneDev  PD1907 PhoneDevShutDown: CTI Shutdown

Who can help ?

[yahsiel2004]

Are you using CAD? If so, did you run the CAD Client Configuration? Also have you restared the CTI Manager Service in CUCM?

Regards,

Yosh

[Chris Deren]

Did you associate the phone to rmuser application user (or whetever name you use for it)?

Chris

[Dmitry Kishkin]

Chris Deren

Chris Deren

Chris Deren

Chris Deren i use active directory autentification. Every opeator login under Active directory account. Account come to CUCM in user lists. I associate phone to user and click to ICD extension. Also cheks CTI box in users. And come to server

responsible for Call Center.And assing  groupe in resourse icd .

yahsiel2004 What is CAD ?  I install agent from Call Center server. Hi already configured. CTI manager placed on CUCM or Call Center server ?

[Chris Deren · Accepted solution]

I understnad, but you need to associate agent's phone with "rmuser" see the admin guide:

page 4-18:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851ag.pdf

Chris

[Dmitry Kishkin]

Thank you very much! I will try it. !