CUCM CDR Error

[AhmadmKefaya]

Hi All,

I have a little problem with the CDR (Gateway utilization) report, today i want to CDR since 22/Dec/2018 to 22/feb/2019 however the server displays the following msg:

30024: Data is available only from Feb 8 2019, do u want to generate the report?

All basic configuration right i already check it all.

Also in Configure Automatic Database Purge

Low Water Mark 80%

hight Water Mark 90%

"Max Age of Call Detail Records" set to 60 days.

any one can help ?

Regards,

ahmad Kefaya

[Jaime Valencia]

What percentage does it show in used CAR DB space?

[AhmadmKefaya]

Hi Jaime,

thanks for your reply, "Used CAR database space: 51.1 %" around 50%.

Regards,

ahmad Kefaya

[Ratheesh Kumar]

Hi there

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-callmanager/68010-carfailure.html

This problem is a synchronization issue between the Administrator Reporting Tool (ART) database and CDR database. The ART database is not updated daily from the CDR database, and the content on the ART database is less current than that of the CDR database.

Complete these steps:

1. Check the CDR Enabled Flag.

   It should be set to True on the publisher and all the subscriber servers.

   Complete these steps:

   1. Choose the Service menu and select Service Parameters from the drop-down list on the Cisco CallManager Administration page.

   2. Select CallManager from the Server drop-down list.

   3. Select Cisco CallManager from the Service drop-down list.

   4. Go to the CDR Enable Flag under the System section and select True from the drop-down list as shown in Figure 2.

      Figure 2 – Service Parameter: CDR Enabled Flag

      

2. In order to verify that Cisco CDR Insert is activated only on the Publisher server, complete these steps:

   1. Click the Tools menu and select Control Center from the drop-down list on the Cisco CallManager Serviceability page.

   2. Select the Publisher server in the left pane.

   3. Verify that Cisco CDR Insert is activated.

      See arrow A in Figure 3.

      Figure 3 – Control Center: Cisco CDR Insert

      

      If the Cisco CDR Insert is not activated, go to Step 3.

3. In order to verify that the Cisco CAR Scheduler task is running on the Publisher server, complete these steps:

   1. Click the Tools menu and select CDR Analysis and Reporting from the drop-down list on the Cisco CallManager Serviceability page.

   2. Enter User Name and Password on the Logon page for CAR.

   3. Click the System menu and select Control Center from the drop-down list.

   4. Verify the CAR Scheduler task is running.

      See arrow A in Figure 4.

      Figure 4 – Control Center: Cisco CDR Analysis and Reporting Scheduler

      

      The symbol means that this task is running. If this symbol is a square, click Start to start this task.

Same issue - https://community.cisco.com/t5/ip-telephony-and-phones/cdr-analysis-and-reporting-error/td-p/685055

Hope this helps
Cheers
Rath!
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[AhmadmKefaya]

Hi Ratheesh,

thanks for your reply.

We have CUCM 10.5, not all of the below steps are doable but i double check all what you meantion and it's already configured correctly.

Regards,

ahmad Kefyaa