Kind of difficult to explain in the title. What's happening is that if someone is forwarded to, transferred to, or direct dials voicemail... it keeps the caller on a hold line for about 3 rings before transferring. I'm sure this happens from an outside call as well, but it would be harder to notice. Let me try and paint what the phone is displaying and what is happening:
1) Call to an extension that rings as normal.
2) Assuming no answer, they should* be sent to voicemail.
3) What's happening now is that the phone is displaying 6600 (our VM Hunt Pilot) and the caller hears 3 more rings
4) Then* it's transferred to voicemail.
If I direct dial an extension to test:
1) Dial *1112
2) Phone instantly connects to and displays 6600 and rings 3 times same as above.
3) Then I am connected to the voicemail box.
This is something of recent that has started happening. Originally, any transfers or connections were instant. You went right to the mailbox. My receptionist was the first to inform me. She would get calls that needed to be transferred directly to voicemail (so *<extension>)... but it would ring 3 times before connecting to the voicemail. Other employees are now reporting the same thing.
Even without transferring, dialing any voicemail directly to test is doing the same thing.
Is this a setting found within either CUCM or CUC that is causing this? I have not made any outstanding changes of recent that should have caused this to start up or that I could trace back to. Completely new, and company wide. Looking for any help is point me towards the right direction for this. Thanks!
