CUCM -> CUPS users not syncing

[Valery Kuznetsov]

Good day for everyone!

There's 2 CUCM servers in the cluster and 2 CUPS servers in the cluster. Second CUPS(2) server is shutted down.

I'm adding new users to CUCM, turning on "CUP Enabled" in Capabilities Assignments menu, but after that - users not appearing in CUPS Server.

Tried to wait for some hours but sinchronization didnt occur.

Then i go to CUPS Serviceability, and restarted "Cisco UP Sync Agent" - only after that all users synced to CUPS!

Well, tried to reload CUPS server, but problem with sinchronization is still there - need to manually restart Sync Agent service.

CUPS version 8.5.4.10000-15

CUCM version 8.5.111900-21

Any idea how to fix this or troubleshoot? Any help will be kindly appreciated.

[Valery Kuznetsov]

Just figured out, that i need application user in CUCM with "Standard AXL API" priveleges to get updates for CUPS from CUCM server (via AXL). Will try to check it out.

[Valery Kuznetsov]

Checked that, the application user with "Standard AXL API" permissions on cucm is fine.

Any ideas?

[Jaime Valencia]

If you look at the status under system-> CUCM PUB or the troubleshooter does it all come green??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Valery Kuznetsov]

At last week i restart services SIP Proxy and Presence engine, because of another problem.

And at some day, dont know when axactly - but all user have synced to CUPS, and now synchronization process works fine.

I'm a little bit confused by this behaviour.

ps- yes, troubleshooter was all green, except of error that node 2 was down.