CUCM - Hold Times on CDR

[Giovanni Ceci]

Hello CSC, 

A customer of ours has asked if our CUCM tracks hold times for non-UCCX inbound or outbound calls, similar to how it's reported via UCCX/CUIC. Does CUCM track this data, perhaps via CDR? I tried doing a test call and exported the CDR record but couldn't find a Hold-Time column, so I'm guessing not, but I just need confirmation. I couldn't find an article on this. 

We're using CUCM 11.6. 

Thanks,

John

[VoIP Engineer]

There is a "dateTimeOrigination" which is when the call started, as well as a "dateTimeConnect" which is when the call connected.  You can use these two fields to come up with the hold time.  Call accounting packages like TeleMate's Predictive UC Analytics (paid) or VoIP Detective (free) can do this for you.

[Giovanni Ceci]

Very interesting. I will look into them. Thanks for the info! 

Regards,

John