CUCM issue

[shabeeralibn]

Hi all,

I have installed cucm 11. Suppose I have an extension 1111 and I gave it a DP abcd. Then I started making calls. I am able to handle all inbound and outbound calls in all other DP. Now I have changed the DP from abcd to any other DP , I am unable to make calls.

I have checked :

CODEC

forward & direct routing rules

Call handlers

please help me to fix the issue.

Best regards,

Shabeer

[devils_advocate]

Directory Numbers are not assigned to Device Pools as they are not devices. Do you mean you changed the device pool on a Phone? Is that the only thing you changed?

If you move the device back to the original device pool, does it work?

forward & direct routing rules

Call handlers

Not sure what you mean by these as they are Unity features, not CUCM

Thanks

[Deepak Rawat]

You should really be checking region settings and Media Resources (in case of codec mismatch) as they are the two things at the DP level that can impact a call (inbound/outbound) to work. Call handlers, routing rules have really nothing to do here.

Regards

Deepak