I have come to loathe CUCM over time. Why is this software interface so ridiculously over complicated with unnecessary repetition of the same data fields over and over and over and over, in multiple separate locations?
A new staff member has arrived, to replace someone else who has left us.
Let's change the name of the previous staff account so they are in the system.
CUCM 11.5, User management, End Users..
Are we done? Nope! We also have to change their name for the directory number.
Call Routing, Directory Number
Um, why am I entering the same information on three separate lines? Oh well.
Are we done? Nope! Now we have to go twiddle some phone device settings.
Device, PhoneARE WE DONE??? NOPE! While looking at the phone device, have to click on the assigned button in the top left, and then scroll halfway down that page looking for three more lines to enter this again.
Device, Phone, select phone, in top left corner click on button item "Line 1 - 275 on Phones-ENT", scroll halfway down the page:
So why do I have to change a new employee's name eight times in four different locations?
Is there some way to just simply put in some sort of variable placeholder that will automatically retrieve the person's name from a single, er, "unified" name storage location?
I understand that this is sometimes frustrating for administrators who wants to set all these fields with the same name/description. Each customer has different requirements based on their environment/scenarios but as Mike suggested Cisco should have an option or solution to populate all these fields with on click of a button.