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Beginner

cucm security password recovery issue

hello friends,

 

we forgot security-password of our cucm ver 10.5. we searched in google and find password recovery mechanism which must login with pwrecovery user info, and login in recovery mode, but when we want to connect CD/DVD to cucm-virtual-machine in esx, it failed and cant detect our iso file.

 

we use esx ver 6.5 and cucm ver 10.5, we shutdown cucm, add CD/DVD device to vm, power-on, login with pwrecovery, give a valid cucm iso image or ever any-other iso image, but in cucm console it say:

(( You must insert the CD/DVD media to continue ))

>>also view the attachment for screenshot<<

 

and it cant detect our iso to proceed recovery steps

 

where is the problem and how to fix it ?

 

 

3 REPLIES 3
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Rising star

Have you confirmed you ISO image is bootable?

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I say this because it is just a way to ensure your iso is valid.

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yes, my iso is bootable, 

i also test it with bootable cuc or mcp or cup or even linux bootable iso images, but all of them was failed and cant detect iso,

 

i think maybe problem is with esx 6.5, because recently i did it with vmware workstation or 1 year ago with esx 5.5 and vsphere client software, but esx 6.5 has only web interface, not vsphere anymore ...