CUCM Self-Provisioning - Can't save

[Difan Zhao]

Hi experts,

I am playing with this feature on CUCM System version: 11.5. I am testing with this self-provisioning feature with IVR. However the very last step, I can't save my config. When I click on the "save" on the page (User Management -> Self-provisioning), nothing happens. When I refresh the page, the changes are not saved.

But if I skip the "CTI Route point", so leave it as "not-selected", the page can be saved. So it might be something wrong with my CTI config. However how do I know where part I did wrong?

Thanks,

Difan

[Chris Deren · Accepted solution]

Try different browser, I've seen this issue with some browsers, especially Safari where only some pages do not respond to the save button.

[Difan Zhao]

Chrome and Firefox did not work but IE did... Hilarious that there is another reason to keep IE. Thanks Chris!

[prittell1]

I had to use Internet Explorer as well. At first I thought Internet Explorer was not working either but realized I was actually in the Microsoft Edge Browser. Make sure you are actually using the Internet Explorer browser and not Microsoft Edge.

[Ted S]

+1 for IE

Looks like Chrome and Firefox were not opening the pop up window

[Jason Aarons]

Just spent an hour on this, was using Firefox....switched to IE no problems!