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Enthusiast

CUCM Self-Provisioning - Can't save

Hi experts,

I am playing with this feature on CUCM System version: 11.5. I am testing with this self-provisioning feature with IVR. However the very last step, I can't save my config. When I click on the "save" on the page (User Management -> Self-provisioning), nothing happens. When I refresh the page, the changes are not saved.

But if I skip the "CTI Route point", so leave it as "not-selected", the page can be saved. So it might be something wrong with my CTI config. However how do I know where part I did wrong?

Thanks,

Difan

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1 ACCEPTED SOLUTION

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Hall of Fame Master

Try different browser, I've

Try different browser, I've seen this issue with some browsers, especially Safari where only some pages do not respond to the save button.

View solution in original post

5 REPLIES 5
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Hall of Fame Master

Try different browser, I've

Try different browser, I've seen this issue with some browsers, especially Safari where only some pages do not respond to the save button.

View solution in original post

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Enthusiast

Chrome and Firefox did not

Chrome and Firefox did not work but IE did... Hilarious that there is another reason to keep IE. Thanks Chris!

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Beginner

Re: Try different browser, I've

I had to use Internet Explorer as well. At first I thought Internet Explorer was not working either but realized I was actually in the Microsoft Edge Browser. Make sure you are actually using the Internet Explorer browser and not Microsoft Edge.

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Beginner

Re: Try different browser, I've

+1 for IE

Looks like Chrome and Firefox were not opening the pop up window
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Contributor

Re: CUCM Self-Provisioning - Can't save

Just spent an hour on this, was using Firefox....switched to IE no problems!

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