I have a problem where I answer an inbound call on my E1 PRI and then transfer the call off-net over the same E1 PRI. It seems that CUCM does not fully release the call and two channels are used for this inbound / outbound transfer. Is there something I am missing on CUCM or on the E1 interface to allow or force off-net transfers to release and not hairpin or tie up channels?
I am running CUCM 10.5.2 with MGCP control of my voice gateway.
This is how it works in CUCM (unlike call forward). CUCM will accept call one, establish call two then hairpin the call legs on the voice gateway. This is important for call billing (caller#1 pays for first call and transferor pays for second call).
I'm want to video conference from a Cisco Web Room Kit Pro end point to Virtual Webex and have my customers be able to view/collaborate via Microsoft Teams. What licenses would be required to make this happen?
I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in t...
Hey all, Is there a feature that would allow me to disable file transfers, remote control or chat capabilities directly on the Webex Desktop app? Our goal is to restrict these features so that when we connect to an external Webex site from our local ...