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CUCM/UC SIP Integration Auto Attendant issue

Hello all I am having an issue getting the users to be able to modify the greetings on the Unity Connection side.  

I have CTI Route Points setup forwarding the DNs across to Unity Connection.  I have appropriate Forwarded Routing Rules setup, as far as I can tell, but whenever I call Unity Connection it looks at the Calling Number and sends me to my mailbox.  

I can fix this by adding Calling In number and setup a separate DN dedicated to greetings admin, but this won't work necessarily for the Main Auto Attendant when people call into the site.  

Is there something I am missing that I need to do on the SIP Trunk?

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi Gregory,

Please check as per pages 3-4 of the following link

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag150.pdf

Manish

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