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Contributor

CUE 8.6.6 install fails on SRE-710

Not sure why this is failing.  The FTP server shows the file is fetched, etc.  The SRE appears to be in a persistent rebooting state, so I'm guessing the SRE can't ping the FTP server.

3925#$ install url ftp://172.83.112.19/cue-vm-k9.SPA.sme.8.6.6.pkg

Proceed with installation? [no]:

3925#

[Resuming connection 1 to 172.83.112.11 ... ]

Initializing memory #1. Please wait...

Serial ATA Port 0 : ST9500620NS

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU    L3400  @ 1.86GHz

BIOS SM 3.52.8,  BIOS Build date: 02/08/2011

System now booting...

uswty-v-3925#$ install url ftp://172.83.112.19/cue-vm-k9.SPA.sme.8.6.6.pkg

Proceed with installation? [no]: yes

Loading cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre !

[OK - 38933/4096 bytes]

Following languages are available for installation.

  #       SKU    Language Code           Language Name

------------------------------------------------------------

  1       ARA         ar_SA          CUE Voicemail Arabic

  2       DAN         da_DK          CUE Voicemail Danish

  3       DEU         de_DE          CUE Voicemail German

  4       ENG         en_GB          CUE Voicemail UK English

  5       ENU         en_US          CUE Voicemail US English

  6       ESO         es_CO          CUE Voicemail Latin American Spanish

  7       ESP         es_ES          CUE Voicemail European Spanish

  8       ESM         es_MX          CUE Voicemail Mexican Spanish

  9       FRC         fr_CA          CUE Voicemail Canadian French

10       FRA         fr_FR          CUE Voicemail European French

11       HUN         hu_HU          CUE Voicemail Hungarian

12       ITA         it_IT          CUE Voicemail Italian

13       HBR         iw_IL          CUE Voicemail Hebrew

14       JPN         ja_JP          CUE Voicemail Japanese

15       KOR         ko_KR          CUE Voicemail Korean

16       NLD         nl_NL          CUE Voicemail Dutch

17       NOR         no_NO          CUE Voicemail Norwegian

18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese

19       PTG         pt_PT          CUE Voicemail Portuguese

20       RUS         ru_RU          CUE Voicemail Russian

21       SVE         sv_SE          CUE Voicemail Swedish

22       TUR         tr_TR          CUE Voicemail Turkish

23       CHS         zh_CN          CUE Voicemail Simplified Chinese (PRC)

24       ZHH         zh_HK          CUE Voicemail Hong Kong Chinese

25       CHT         zh_TW          CUE Voicemail Traditional Chinese (Taiwan)

You can install upto 5 language(s) on this platform.

Please select the language(s) you want to install by entering the language number(s)

Languages can be entered as comma separated or space separated list

Example: 1,3 would select 'CUE Voicemail Arabic' and 'CUE Voicemail German'

Enter languages:5

Following languages will be installed on the system:

CUE Voicemail US English

Do you want to continue with the selected options?(y/n):y

3925#

*Apr  2 13:41:44.841: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.

*Apr  2 13:43:08.195: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request

*Apr  2 13:43:08.199: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request

*Apr  2 13:43:11.711: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request

*Apr  2 13:43:26.285: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request

*Apr  2 13:43:28.307: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request

*Apr  2 13:43:58.943: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_STDY

*Apr  2 13:44:11.133: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Localstore Manager Invoked.

SM1/0 is reset due to

Can not download cue-vm-k9.SPA.sme.8.6.6.pkg

error code 0 : error type 'couldn't connect to host'.

*Apr  2 13:44:14.757: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to

Can not download cue-vm-k9.SPA.sme.8.6.6.pkg

error code 0 : error type 'couldn't connect to host'.

Session into SRE-710

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

          or S to select Secondary Boot Loader ...

          or wait to boot from default configuration ...

.......................................................................................................

SRE module get located and run....

Now booting from secondary boot loader....

Authenticating boot loader....

Secondary Boot Loader authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device

Backup current platform configurations....

SRE step 1 - SM registration...

Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed

Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.

Please wait ................... done.

*Apr  2 13:47:06.131: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image

Error: Selected disk does not exist (21)

þnable to boot image

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : ST9500620NS

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU    L3400  @ 1.86GHz

BIOS SM 3.52.8,  BIOS Build date: 02/08/2011

System now booting...

Please wait...

Please press P to select Primary Boot Loader ...

          or S to select Secondary Boot Loader ...

          or wait to boot from default configuration ...

.......................................................................................................

SRE module get located and run....

Now booting from secondary boot loader....

Authenticating boot loader....

Secondary Boot Loader authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialize network device

Backup current platform configurations....

SRE step 1 - SM registration...

Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed

Local install not supported

Response - no installation needed (len: 422)

SRE Installation Not Needed

Restoring orignial configuration...

Updating flash with bootloader configuration.

Please wait ................... done.

*Apr  2 13:48:34.103: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image

Error: Selected disk does not exist (21)

þnable to boot image

Initializing memory #1. Please wait...

Initializing memory #2. Please wait...

This may take a minute....

Serial ATA Port 0 : ST9500620NS

DDR Memory 4096 MB detected

Intel(R) Core(TM)2 Solo CPU    L3400  @ 1.86GHz

BIOS SM 3.52.8,  BIOS Build date: 02/08/2011

System now booting...

Everyone's tags (3)
5 REPLIES 5
Highlighted
Hall of Fame Master

Re: CUE 8.6.6 install fails on SRE-710

CUE is saying it can't connect. You can try manual install from CUE boot loader.

Highlighted
Contributor

Re: CUE 8.6.6 install fails on SRE-710

trying from boothelper, here is log on tftp server;

Connection received from 172.83.112.12 on port 2001 [02/04 11:22:36.864]
Read request for file . Mode octet [02/04 11:22:36.864]
OACK: [02/04 11:22:36.864]
Using local port 55558 [02/04 11:22:36.864]
TIMEOUT waiting for Ack block #0  [02/04 11:22:51.934]
Connection received from 172.83.112.12 on port 2002 [02/04 11:23:16.457]
Read request for file . Mode octet [02/04 11:23:16.457]
OACK: [02/04 11:23:16.457]
Using local port 55559 [02/04 11:23:16.457]
TIMEOUT waiting for Ack block #0  [02/04 11:23:31.527]
Connection received from 172.83.112.12 on port 2003 [02/04 11:23:56.066]
Read request for file . Mode octet [02/04 11:23:56.066]
OACK: [02/04 11:23:56.066]
Using local port 62995 [02/04 11:23:56.066]
TIMEOUT waiting for Ack block #0  [02/04 11:24:11.135]
Connection received from 172.83.112.12 on port 2004 [02/04 11:24:35.658]
Read request for file . Mode octet [02/04 11:24:35.658]
OACK: [02/04 11:24:35.658]
Using local port 62996 [02/04 11:24:35.658]
TIMEOUT waiting for Ack block #0  [02/04 11:24:50.721]
Connection received from 172.83.112.12 on port 2005 [02/04 11:25:15.260]
Read request for file . Mode octet [02/04 11:25:15.260]
OACK: [02/04 11:25:15.260]
Using local port 50115 [02/04 11:25:15.260]
TIMEOUT waiting for Ack block #0  [02/04 11:25:30.329]

Highlighted
Beginner

CUE 8.6.6 install fails on SRE-710

Hi

Have you resolved this problem yet ?

i had same problem like you .... not sure how can fix it ???

Starting payload download

Fil

Jan 30 07:47:16.206: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Successfully processed user input.

Jan 30 07:47:16.218: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Starting payload download.

SM1/0 is reset due to Error encountered while downloading payload(s) .

e transfer error during download. Curl error code is 78

Error: Error encountered while downloading payload(s)

Error encountered while downloading payload(s)

Unable to install. Please try again

it was stop on this stage ..

Highlighted
Beginner

Error encountered while

Error encountered while downloading payload(s) . is mean you not have the languages files you are tryng to install in the FTP. download the language "for you specific module and version CUE" from cisco.com

Highlighted
Enthusiast

Can you post the IP

Can you post the IP configuration for both your FTP server and your SRE?

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