07-30-2010 02:53 PM
Hi Team,
I sold a customer a 2901 w/ the ISM running CUE 8. At the time we ordered it with 2 x FL-CUE-MBX-5. The customer came back after the deployment asking for an additional 5 voicemail boxes. I quoted them the L-FL-CUE-MBX-5= per the ordering guide. The customer claims to be having problems getting the PAK registered. Cisco TAC told them we ordered the wrong mailbox addon part (L-FL-CUE-MBX-5=). I called Cisco pre-sales support and they confirmed we ordered the right part. How about a straight answer?
I emailed licensing@cisco.com and provided the PAK #, the responded w/ the .lic file which apprently will still not load.
Question #1) Are license files cumulative meaning we originally had 10 mailboxes, then we purchased 5 more so the license file sent would cover 15 voicemail boxes? Or do license files get added up in CUE?
Question #2) Are there any install guides the walk through the license registration process?
Any help would be appreciated.
- Mike
Solved! Go to Solution.
07-30-2010 05:29 PM
They should provide license files that should add to the existing ones
Srini
07-30-2010 03:00 PM
Yes they are additive, here is guide on the license registration
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicense.pdf
Thanks
Srini
07-30-2010 03:46 PM
when you say additive you mean .lic files get added to CUE, not the new .lic file replaces the existing .lic file and contains the new voicemail totals (i.e. 15 when you added 5), right?
07-30-2010 05:29 PM
They should provide license files that should add to the existing ones
Srini
09-28-2012 10:56 PM
Dear Srinivasan,
Can you please me with the part number of adding the voicemail licenses in CUCM server. My customer has CUCM 8.6 version and he wants this to be added in CUCM only and not on router for this branch office.
Thanks in advance
09-29-2012 05:35 AM
Ashray
Check the ordering guide, assuming Unity Connection these links have all the SKU for version 9
http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/messaging_ordering_guide.pdf
Thanks
Srini
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