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CUE Busy Tone

i have recently upgraded CUE from 3.0.2 to 7.1.

Sine that i am facing a problem with the CUE.

The problem is that when i click on the message button on the phone it gives me a busy tone. when i call the Auto Attendant numebr it gives me busy tone as well

i have done a debug voice dialpeer and it is matching the corrrect dialpeer.

Any suggestion on this issue will be highly appreciate it.

Thank you all

Hall of Fame Community Legend

Hi there,

When you upgrade CUE did you go through the License migration process?

It almost sounds like a Licensing issue to me

Beginning with Cisco Unity Express 7.1, a new type of license called  CSL licensing is supported. With CSL licenses, the mailbox license count  includes both personal mailboxes and GDMs. The type of the mailbox is  determined when it is configured. Also, the call-agent is no longer  specified using licenses and can be configured either as part of  post-install process or during bootup.

Obtaining Migration Licenses

Note There  is no cost to obtain migration licenses for CSL.
Required Information

To obtain  CSL migration licenses you need to have the following information:

•The SKU  for the features that you need.

This is the information that you determined  in the "Selecting which Features You Want" section.

•The Product  ID (PID)

•The  Serial Number (SN) from the device.

Using the Migration Portal

Note You must have a CCO password to  access some of the URLs in the following procedure.

Follow these  steps to obtain a migration license for your existing Cisco Unity  Express 7.1 features:

Step 1 Go to the licensing portal at and click the link at the bottom of the page to  go to the license migration portal.

Step 2 On the router that is running  the features that you want to migrate, enter the show inventory command  to see the corresponding product IDs and serial numbers.

Step 3 Enter  the appropriate product ID and the serial number and click Continue.

The product  ID is the type of Network Module that you are using, such as AIM-CUE.

Step 4 Use  the drop-down menus to select the product family, product, and feature  (SKU), then click Continue.

For the product, use the SKU that you determined  in the previous section for the features that you want to migrate.

Enter your  registration information, including your company's name and e-mail  address, then click Continue.

Step 5 Verify all of your license information  and click Submit to receive the free CSL upgrade license file by e-mail.

Step 6  Repeat the appropriate steps above for each device that is running  features that you want to migrate.

Step 7 Copy the license file(s) to a FTP or  TFTP server.

Adding More  Mailboxes, Ports, IVR Sessions, and TimeCardView Users

When you buy  licences for additional features on Cisco Unity Express 7.1, the  licences are available only in the increments shown below. These  licenses are the same for all supported devices. See the Release Notes  for Cisco Unity Express 7.1 for a list of supported devices. The  following types of licenses are available:

•Mailboxes (available only in  increments of five)

•Ports (available only in increments of two)

•IVR  (available only in increments of two)

•TimeCardView users (available only  in increments of one)

The corresponding SKUs for these licenses are:





To  determine the total quantity of licenses you need, multiply the  incremental quantity from the name of the CSL license with the explicit  quantity of increments that you want to purchase. For instance,  FL-CUE-MBX-5 represents an incremental quantity of five mailboxes. If  you select an explicit quantity of four for the FL-CUE-MBX-5 feature,  the total quantity will be five times four, or 20.

Using CLI  Commands to Install Licenses

After you obtain a license file from Cisco's  licensing portal and copy it to a FTP or TFTP server, use the following  CLI commands to install the license. Only the use of FTP is shown below.

1.  license install ftp://username:password@ip_address/path/license_file

2. reload

3. enable

4. show  license all

5.  show license in-use

6. show license status application

From  this excellent doc;

Hope this  helps!


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