CUE Licensing

[Heinz Schwarzfeuer]

Hi,

we want to use a CUE 8.6 just for a very basic Auto Attendand Script, which forwards the caller to a hunt group or DN based on DTMF tones.

We don´t want to use any mailboxes.

1) Would the L-FL-CUE-PORT License be sufficient for this, or would we need the L-FL-CUE-IVR as well?

2) If we start with 2 licenses, i guess that the 3rd concurrent caller will get a busy signal. How can we detect/trace this "out of license" - conditions on the CUE? Is there a specific trace/debug command?

Thanks

Heinz

[skilambi]

You don’t need the IVR license, just the port license. if you exceed the port license the callers will not hear the AA

Thanks

Srini

[karmakar]

Srini is correct. Just to add on #2 -

- If you exceed the number of ports, callers will hear fast busy.

- You can monitor this live using the real-time reporting tool in the Admin GUI itself.

- You can monitor the past history using the Historical Reporting tool, a windows application, which can be downloaded from cisco.com/go/cue -> download software -> version -> utilities.

- I don't have the exact trace message handy, but yes, a message is printed out, and it is possible to search through that in the atrace.log file.

Abhi.

[Heinz Schwarzfeuer]

Much appreciated, that helped!

Thanks!

Heinz