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Beginner

CUE Not Responding To SIP

Hi,

I have a new 2911 with ISM CUE. The CUE is not responding to any calls.

In CME the 'debug ccsip message' and 'debug voip ccapi inou' both show the SIP invites sent to the CUE ip, but get no return messages.

In CUE, 'trace ccn stacksip' and 'trace ccn subsystemsip all ' 'show trace buffer tail' show nothing.

I can login GUI to configure CUE.

What other commands can I use to see the activities in CUE?

I suspect this a license issue, but the following information shows I have 2 voice ports. Only one voicemail box is configured at the moment. IVR disabled, 2 AA programmed.

Thanks in advance.

-------------------

ism-cue# sh license all

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  3 days

            Expiry date: Sun Sep 18 19:02:00 2011

        License Count: 600 /5

        License Priority: Low

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  3 days

        License Count: 60 / 0

        License Priority: Low

License Store: Dynamic Evaluation License Storage

StoreIndex:  0  Feature: TCV-USER                          Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 600 / 0

        License Priority: None

cme#sh lic all

License Store: Primary License Storage

StoreIndex: 0   Feature: ipbasek9                          Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Medium

StoreIndex: 1   Feature: uck9                              Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Medium

StoreIndex: 2   Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, Not in Use

        License Count: 5/0/0  (Active/In-use/Violation)

        License Priority: Medium

ism-cue# sh license all

License Store: Primary License Storage

StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

License Store: Evaluation License Storage

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Evaluation

        License State: Active, In Use

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  3 days

            Expiry date: Sun Sep 18 19:02:00 2011

        License Count: 600 /5

        License Priority: Low

License Store: Evaluation License Storage

StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Evaluation

        License State: Inactive

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 60 / 0

        License Priority: None

License Store: Evaluation License Storage

StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  3 days

        License Count: 60 / 0

        License Priority: Low

License Store: Dynamic Evaluation License Storage

StoreIndex:  0  Feature: TCV-USER                          Version: 1.0

        License Type: Evaluation

        License State: Active, Not in Use, EULA not accepted

            Evaluation total period:  8 weeks  4 days

            Evaluation period left:  8 weeks  4 days

        License Count: 600 / 0

        License Priority: None

====================================

cme#sh lic all
License Store: Primary License Storage
StoreIndex: 0   Feature: ipbasek9                          Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
StoreIndex: 1   Feature: uck9                              Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
StoreIndex: 2   Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, Not in Use
        License Count: 5/0/0  (Active/In-use/Violation)
        License Priority: Medium

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Beginner

CUE Not Responding To SIP

Did you resolve the issue, and if so what was the fix?

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