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CUEAC cannot show all the users on the directory

Telindus Espana
Level 1
Level 1

Hello guys,


I have the following scenario :


1 cluster of CUCM with version 7.1.5.10000-12

1 CUEAC Server with version 8.6.1.9 , console run with version 8.6.1.595.


I have integration between a microsoft ldap server and CUCM .

The CUEAC imports all the contact from CUCM via Directory synchronization ,the issue is that i cannot see all the contact from CUCM in the directory of the console.

I download the OPR logs from console and i dont see any errors, but the ldap plug in logs from CUEAC shows all the users but when i go to console i cannot see it .

I resynchronize few times and i see that cueac import the user by part .eg .firt name,last name ,directory number."

Somebody can give an idea or help me with that issue?

PD:  I dont have any rules created.

Regards

3 Replies 3

Tommer Catlin
VIP Alumni
VIP Alumni

What are you licensed for in CUEAC?        

jamgale
Level 3
Level 3

Check that the End User in the UCM has a Telephone Number set, without this it will not show in CUEAC

John Lukes
Level 1
Level 1

We have had issues when the IP Phone field in not populated with the extension number in the LDAP records for the users..

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