CUEAC Installation gets Error 1720

[Kenjie-San]

Hi,

i tired to install the CUEAS 8.6.1.9 Trial on a Microsoft Server, but i allways get the error 1720 during installation.

Here my installation steps:

microsoft windows 2003 (32bit) on server and VM Vsphere 4.x

+ language german

+ all microsoft updates

+ IIS

+ asp.net

+ ms sql server express 2005

+ microsoft installer 4.5

+ dotnet 3.5 SP1

- Remote access conection manager service

- user account control

=> ends during installation with error 1720

microsoft windows 2008 (32bit) on VM Vsphere 4.x

+ language german + microsoft en-us language pack

+ microsoft SP2

+ IIS

+ asp.net

+ dotnet framework

+ vnc

- Remote access conection manager service

- user account control

=> installation installs dotnet framework 3.5 SP1 and microsoft installer 4.5, but ends with error 1720

any ideas? i downloaded the cueac 8.6.1.9 in the last two days two times..

[Rob Huffman]

Hi Kenjie,

Have a look at this excellent thread

https://supportforums.cisco.com/message/3441734#3441734

Cheers!

Rob

[Kenjie-San]

Hi,

thank you for your help and mentioned link.

I managed to install the cueac 8.0.0.5 on our VMware Vsphere 4.x with the cisco vm template. The VMware is not installed on a cisco device, that is true, but i could not install cueac 8.6.1.9 on a Windows Server 2003 on a physical machine either.

On Windows 2003 Server the SQL 2008 Express was not installed properly by cueac 8.6.1.9, i had a view under installed software, their was only one point "sql 2008 tools and help.." (or something like that). After that i tried to install cueac 8.0.0.5, but the sql database wizzard could not connect; error "unable to connect to server". So i tried to install SQL 2008 Express manually, but their was an error during the checklist. i believ the msi had a problem with sql installation on both systems, because it could install one or more times other necessary applications.