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CUEAC transfer problem

      I have a working CUEAC that has 5 locations and one location has developed a problem with transferring a call.  All seems to work OK up until the point where the phone is supposed to ring at the desk being transferred to.  No errors show up and the CUEAC seems to think it has passed the call and is waiting for it to be answered but the CUCM never recieves it.  All other ques are working normally.

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Cisco Employee

CUEAC transfer problem

Hi Karl,

CUAC does not hold the call, the call is always controlled by CUCM and CUAC just sends requests to the CUCM to redirect the call.

It sounds like there maybe a CSS/Partition Issue here, by the sounds of things the CTI Port might not be able to contact the end point which is being transfered too. Ensure the CSS of the CTI Ports used by CUAC can contact the Partition of the phone.

Alternately, is it possible that the DN being transferred too exists in more than one partition and CUAC is transferring to the wrong one?

Either way I believe this is liekly to be a CUCM routing issue.

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