I try to configure CUMA integrate with CUP, CUCM and Unity. CUMC on Nokia and BlackBerry work fine able to login CUMA and get the presence status, voice mail, call log, send text and etc. But I not able get Dial Via Office feature working. In the phone shown some thing like "not able dial number....dial direct instead". The CUMC phone's "server status" shown all "connected" include "Dail Via Office".
I did follow the latest guide from cisco pdf file. Some how donesn't work. Do i need to configure any thing in VG ? current VG use MGCP. Pls advice for those who able configure and get dial via offce work. Thanks.
I am facing a similar issue with dial via office. The difference is that on the server status tab i get " Dial via office error". Also another issue that i am facing is i am unable to retreive voicemail info as it says "Voicemail -unauthorised". The login credentials for voicemail are different from the login credentials.
Any help would be welcome.
Are you aware that there are two passwords used for authentication within Cisco Voicemail?
There is the password to access voicemail and there is also a password for 'Web'...
Select Users>Change Password etc you should see a drop down box that allows you to select which password you are changing.
Once you have changed this to reflect the password you have set within CUMC, you should find it authorise...!
did you ever get this working? im at the same stage for a while now where i have everything working except DVO. im getting the same "dial direct instead" and under my status im getting a dial via office error. this applies to both my nokia and BB.
any insight would be greatly appreciated.
thanks in advance.
i mange get it work for my DOV. Here some config which require and would like share with ;
Call Routing > Mobility COnfiguration
- handoff Number
- Enterprice Feature Access Directory number
System > Service Parameter
- DVO Forward Service Access Number - xxxx
Device > Phone
- Rerouting Calling Search Space - (if not CUMC can't make outsite call)
Device > Remote Destination
- add CUMC user
Once i configuer these, the CUMC status shown me ok. and i able login with make DOV calls.
as for voice mail, is straight forward. In CUMC just configure vocie mail pilot number will do.
I able get this working, hope these config help you. THanks.