CUP and CUPC 8.5 login failed

[MD. MUZAMMEL HAQUE]

Hi,

I have installed and configured CUP and CUPC but failed to login.

versions are below:

1. CUCM 8.5

2. CUP 8.5

issues are below:

1. login failed through CUPC 8.5 but log in successfull through CPUC 8.0

2. failed to send IM to other users.

Thanks,

Muzammel 

[shalushar · Accepted solution]

Hi Muzammel,

CUPC 8.5 needs to resolve host name by DNS.Try to add the CUPS server name to 
the Windows host file of the machines, or add a DNS entry for the CUPS server
 
To modify the host file,goto C:\WINDOWS\system32\drivers\etc\hosts
Add both the CUPS server and CUCM IP Address and hostname then save the file.
Exit completely out of CUPC, relogin.
Hope this helps.
Tx,
Shalu

[MD. MUZAMMEL HAQUE]

Hi Shalu,

Thanks for your reply. I have modified host file and now I can login through  CUPC 8.5. so login issue has been solved but

when I try to send IM its showing invalid parameter.

Please help me.

Thanks,

Muzammel

[shalushar]

Hi Muzammel,

Are you adding a contact from history cache and not from AD directory? If yes, so will be able to call history contact but

not get presence information or IM since it is not a contact in AD or CUCM. Also see

CSCtj54308 Bug Details

Cannot send your message to user at this time

Symptom:Sender get the error message After the upgrade from 7.x to 8.x "Cannot send your message to user at this time" however recipient still recievied message.Conditions:It is the issue with expired aor not being deletedWorkaround:You can run cli commands to remove all the expired ttreg records:Admin: run pe sql ttreg delete from contact where expires < = 1301461200; Admin: run pe sql ttreg delete from registration where fk_aorpkid NOT in (select fk_aorpkid from contact) Admin: run pe sql ttreg delete from aor where aorpkid NOT in (select fk_aorpkid from contact);You need to replace the number 1301461200 with the current datetime in timestamp format. In unix, the following command gives you the correct value: shell>date +%s

Tx,

Shalu

[MD. MUZAMMEL HAQUE]

Hi Shalu,

I have no Active Directory, I am adding contact from CUCM. When I click on  chat it shows failed to start conversation and invalid parameter.

Thanks,

Muzammel

[shalushar]

Hi Muzammel,

Can you please verify that the LDAP Profile have a 'Bind Distinguished Name (DN)' value?

Tx,

Shalu

[santiago_figueroa]

Hello Shalu, I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.

I have already reset the Tomcat service, actually the whole server but still got the same error.

I downloaed the logs from CUPC and found this:

2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.

2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]

My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.

I have downloaded the

Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs

but I can't find anything.

please any help ??

Presence  7.0.5.10000-18

CUCM  7.1.3.10000-11

Best Regards