This is a new install. CUPS 7 w/ CUCM-BE 7.1.5. I have added two LDAP profiles, one for each location...and each has a different OU. The users in one OU can only see users in that OU. If I simply make one of the LDAP profile's the deffault will this allow users in the different OU's to see each other?
The user's extensions are also not showing up, most of them say "unknown" or display their cell phone number. Shouldn't this be pulled from CUCM and the IP Phone extensions show up?
THanks in advance for the help.
If you want all users to see all other users, you would probably want a single LDAP profile that lists both OUs like so:
You may want each set of users to use a local DC, this is still possible - just have two LDAP profiles referring to the local servers, but with both base OUs specified...
Regarding extensions not showing up - you need to see what attribute contains the extension number, and set that attribute on the LDAP profile where the list LDAP attributes is set up.
Good afternoon Aaron,
So this is how it is currently set up, in separate profiles:
And you're saying it should be:
Is the OU=IPP-Users required in both?? And is the '#' required?
OU=IPP-Users would be required in both unless you want everything under the OU= Birch or OU=Cedar to be searchable rather than just what's under the sub-OU of IPP-Users.
# is the seperator between the two search bases that you want...
I've made the change and I can now search for all users within the organization.
Still having an issue with the "unknown" phone number. I have gone to Application -> CUPC -> User Settings and have changed the BusinessPhoneNumber to ipPhone
ipPhone is the field in AD (and CUCM) that the 4 digit extension is listed. How long does this take to update? Is there a manual sync I can do?
Attached is a screen shot of the page...
That's not synced really - basically the map of attributes gets pulled into CUPC at logon, and then CUPC searches AD using that map when you hit the search button.
So exit CUPC, log in again and try searching..
That did it! Thank you sir.
Now I'm seeing that my user has a softphone, but no other user's have this capability. I've looked through everything that I know of and things all look to be the same....
Softphone basically needs:
1) A CUPC configured in CCM, with the name UPCxxxx where xxxx is the user's login name; if the login name is more than 12 characters just the first 12 characters should be used, and no punctuation etc.
2) In the CUPC User Settings page (same as the one with the LDAP map) you put in the TFTP server... you must have this done already.
What do you see in 'Server Health' in the softphone section?
Please rate helpful posts...
Ah - also the primary extension field on the 'End User' account needs to match the DN on the UPC you have created in CCM.
I presume you've exited and re-loaded CUPC on the other PCs? And that you have tried to select softphone mode from the little drop-down menu?
The softphone simply says "Not Registered". In the TFTP section it lists the TFTP server but nothing else. Mine has a UPCxxx.cnf.xml