CUPC 8.0(3) won't start properly using Win7 Home 64bit

[Jamie Weatherhead]

Afternoon,

CUPC won't start on Windows Home Premiem 64Bit. It launches the application but fails to provide a login prompt. The 2 relevant processes (CUCSF.exe and CUPC.exe) seem to be running. Eventually CUPC closes itself.

Have tried multiple version of CUPC 8.0 but to no avail. I have tried to run the application in Win XP compatibility mode and win safe mode, but still no joy.  Does CUPC require a specific version of java? Do i need to ensure certain services are running? Is it possible a windows update needs to be added or removed?

I also turned off all my security and it still won't start.

I have no problems running the software on XP (SP3) and Win 7 32bit.

Any ideas would be appreciated.

thanks, Jamie Weatherhead

[Md Hasan · Accepted solution]

Hi

CUPC 8 does not officially suppport Win 7 Home (x64). It only suppports "Windows 7 Professional, Enterprise or Ultimate, 32-bit or 64-bit"

Source: Release Note: http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_0/english/release/notes/cupc80.html#wp245028

Also as a side note - there are, besides the above, specifice requirements for .Net 3.5 SP1 and C++ 2005 version 8.0.59193 or later on the client machine (.exe should automatically install them, but good to check)

[Jamie Weatherhead]

Thanks Hasan,

Thought as much. Hopefully another release of CUPC will provide support.

Regards,

Jamie