CUPC 8.5 can't click "handset icon" to make phone call in Contacts

[susanto.liu]

Dear All Senior,

I have problem with CUPC 8.5.

1. Problem:

CUPC 8.5 can't click "handset icon" in Contact information to make phone call.

Show "Failed to start conversation. Invalid parameter."

2. CUPS Status / Configuration:

CUPS>User Management>End User...

-User ID: test1

-First name: test

-Last name: 1

-Phone: ???

-Mobile:

There is no Phone number !

3. CUCM Status:

CUCM>User Management>End User...

-User ID: test1

-Password: ******

-Last name: 1

-First name: test

-Telephone Number: 7013

4. Device:

CUCM 7.1.5, without LDAP integration, use Embeded Directory.

CUPS 8.0.3

CUCP 8.5.2

Please Help Me

[zamora0800]

Hey Susanto.

I believe that if you have integrated CUPs with LDAP then the client actually pulls the number from Active Directory "TELEPHONE NUMBER" field. If this is 4 digits (assuming you have a 4 digit numbering plan) then the TELEPHONE NUMBER field has to reflect 4 digits.

The way around this is Directory Rules. You have the ability to change or transform the number with a directory rule. The field that CUPS pulls the number from might be manipulated as well but I have not done this. In other words you can pull the number from a IP PHONE field in Active Directory.

This is my opinion and don't count on it as facts of course.

[Christos Georgiadis]

Hi Susanto,

First things first

What do you see in CUPC ---> Help ---> Server health ?

Is everything alright there?

Christos

[susanto.liu]

to: zamora0800

Thank You.

I think we are misinderstand this problem

Here, I give screen shot for You.

I hope It's more clear what I'm looking for .

VS

=====================================================================

To:                                               Christos Georgiadis

Thank You

All services are Ok.

[zamora0800]

What I am saying is that if you have integrated with Active Directory that the number used when the client "clicks a contact" to call that the number that CUPC uses to call is pulled from the Active Directory TELEPHONE NUMBER field and not the Call Manager TELEPHONE NUMBER field (using CAPS just to emphasize).

[Christos Georgiadis]

Hi,

I understand that CUCM is not ldap integrated.

How did you add a user in the CUPC contact list? In order for the user search funtionality to work in CUPC you need to point to an ldap server.

If you have one configured an LDAP server, you will use the telephone number from that LDAP server if there is one configured

Pretty much the same as zamora0800 said above.

Hope this helps,

Christos

[susanto.liu]

@zamora0800

oh I see.

I have testing connect CUPS to Ms.AD, it's work, I can click to dial.

But when I check on CUPS, there is still no PHONE NUMBER.

So, what is used for PHONE field on CUPS ?

@Christos Georgiadis

Q: ow did you add a user in the CUPC contact list?

A: I try add manual

But, when integrated CUPS with Ms AD, it can automatically click to dial.

But when I check on CUPS, there is still no PHONE NUMBER ?

[Christos Georgiadis · Accepted solution]

Hi,

I did a test in my lab and I saw the same behaviour. The phone and mobile field are not populated. That is because the sync agent does not sync that information from callmanager.

That is a known behaviour and I think those fields will be removed from the future versions of CUPS (not sure though)

You can see that information straight from LDAP when you search for those users within CUPC.

Regards,

Christos

[susanto.liu]

@cgeorgia

Thx You

I have no idea about this (Phone and Mobile) fields.

By the way, Click to Dial function is work.

Case close