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Beginner

CUPC 8.6.1 Video Call In Deskphone mode

Hi,

We have Presence Server 8.5 and CUCM 8.0 in network.

CUPC 8.6.1 is installed on user laptop and CIsco 7942 phone is configured for user. User laptop also has camera.

User is able to make video calls using CUPC in softphone mode.

However user is unable to make video call using CUPC in deskphone mode. The video call option on CUPC in deskphone mode remains grey and cannot be selected. What can be reason for this?

Please help to resolve this issue.

Regards,

Andy                   

3 REPLIES 3
Beginner

CUPC 8.6.1 Video Call In Deskphone mode

Hi,

In CUPC server health it is showing error in Video Desk phone  - as CDP uable to detect IP Phone.

However my phone is directly connected to laptop.

how to resolve this issue?

Regards,

Andy

CUPC 8.6.1 Video Call In Deskphone mode

Hi

Have you enabled 'Video Capabilities' on this phone in the 'Product Specific' config in CCMAdmin?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Beginner

CUPC 8.6.1 Video Call In Deskphone mode

yes video capabilities are enabled....

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