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CUPC 8.6.1 with red cross which means no ringing

Hello!

In some way, we have the problem, that cupc change it's presence status from DND to available. The red presence indicators changes from red to green, but sometimes, the red cross on the handset icon didn't change, so I have the setup that I have a green presence indicator, but a red cross which means that I cannot hear incoming calls. If you change status back to DND and then back to available brings no success, also restarting the cupc client is unsuccessfull. I do not know when exactly this happens, a lot of users are telling me about this issue. I then have to manually onhook the DND status in device settings of the framework services client of the cupc endpoint to get it running again, that user hear the sound of incoming calls.

Can someone help? Any idea? Someone aware of this issue/bug?

We are using CUPC 8.6.1 and CUCM 8.6.2

Thanks!

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Beginner

CUPC 8.6.1 with red cross which means no ringing

No one an idea?

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