Hello, For one of my end users. When I display the Show Health. Everything is green check mark except the Presence which is RED and say connecting retry. appreciate. When I look at CUPC it shows him offline and it's grayed out. Any suggestions would be greatly
Go to CUPS > System > Securing > Incoming ACL. Add an ACL with the following information:
Address Pattern: All
then you'll have to get a CUPC problem report from that user's computer. I guess there's some DNS issue with his computer?
I figured it out. It want work with wireless turned connected. It will work on VPN and wireless. Go Figure. Thanks for all you help.