Hi, I have a customer that is using the the CUPC client and dialing from outlook contacts.
This all works well with one notable exception, when a contact has and extension (for example 234-567-8903 x1234) in the number, the number cannot be dialed and you get a reorder tone.
I have looked through various ideas using application dial rules, specialized route patterns, etc and there doesn't seem to be any great ways I can see to either remove the extension completely so that only the actual phone number is forwarded or even better attempt to utilize the extension once the call goes through to an auto attendant.
If anyone has any suggestions that they feel might work, it would be greatly appreciated.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...